Welcome to Robbins Road Animal Clinic

Appointment Policy

New Client Deposit Policy

Robbins Road Animal Clinic

New Client Booking Disclaimer:

A $75.00 new client deposit is required to schedule your appointment; this deposit is applied to your first visit, is forfeited if the appointment is canceled, not shown, or changed with less than 24 hours’ notice, and may only be preserved by rescheduling at least 24 hours in advance.

To reserve time and resources for NEW client appointments, Robbins Road Animal Clinic requires a $75.00 new client deposit at the time the appointment is scheduled.

Purpose of the Deposit

This deposit covers the time and effort required by our team to:

• Enter new client and patient information into our system

• Prepare the medical record

• Contact prior veterinary clinics, when applicable, to request records

Application of Deposit

• The $75.00 deposit is applied in full to your first appointment.

• This deposit is not an additional fee and will be credited toward your visit.

Appointment Changes

• Rescheduling (moving) an appointment is permitted without losing the deposit only if the request is made at least 24 hours prior to the originally scheduled appointment time.

• The deposit will transfer to the rescheduled appointment.

Cancellations, No-Shows, and Late Changes

• All cancellations result in forfeiture of the $75.00 deposit, regardless of notice.

• No-shows and reschedule requests made with less than 24 hours’ notice will also result in forfeiture of the deposit.

• If you wish to schedule a new appointment after a cancellation, no-show, or late change, a new $75.00 deposit will be required.

We operate primarily by appointment to allow ample time for our patients and scheduled surgical procedures. Emergency and urgent cases are prioritized, which may sometimes results in delays for scheduled appointments.  We make a sincere attempt to see each client on time and appreciate your patience in the event of a delay.

Payment Policies

We require full payment at the time of service. For your convenience, we accept most major credit cards, Care Credit, Cash, and Personal checks.

Pet Arrival Policy   

• For the safety of animals and public health, we require that all animals have a proof of current rabies vaccination. If no proof is available, and the pet is healthy enough to receive a vaccine, a rabies vaccine will be administered. 
• For the safety of all, dogs must be leashed and controlled in the waiting area and exam rooms. Cats must be in a carrier or on a leash. 
• For the safety of all animals and staff, we may prescribe Pre-Visit Pharmaceuticals (PVP) for your pet's. If your pet has been prescribed PVPs, then we ask that you administer them as directed. Even with PVPs, some pets still require injectable medication for safe handling.

When arriving at our clinic

When arriving at our clinic, please check in at the front counter.  A Customer Service Rep will confirm your name, your pet's name, reason for the visit and if you brought any samples to be tested.  For everyone's safety, we ask that all pets either be on a short leash or in a carrier when entering the clinic.  For your convenience, we have a few spare leashes hanging just inside of the main doors which you are welcome to use.  If you need to borrow a cat carrier, please ask at the front desk, we sometimes have an extra one available for you to transport your pet from the car to the building. 

Once you are checked in, please relax in the lobby until a Room Assistant calls you back into an exam room.  Right before going into the exam room, we will get a current weight on your pet.  The scale is situated to the right of the lobby and your pet can easily walk onto it.  To get an accurate read on the scale, your pet can stand or sit as long as they stay still and there is no tension on their leash.  At anytime in the future you'd like to weigh your pet, you are more than welcome to bring he or she in to sit on the scale.  Just let us know the current weight so we can add the amount to your pet's file!  For smaller dogs or cats, we will get a weight on your pet using a "baby scale" in the exam room.

Regarding Fecal Samples:

All new RRAC patients (no matter their age) should bring in a fecal sample to be tested for intestinal parasites.  This sample should be less than 24 hours old and we only need a "Chihuahua-sized" amount, no matter the size of your dog!  You are welcome to put it in a plastic zip bag or old container.   For cats, since they share a litter box, it's okay to bring in one sample for multiple cats UNLESS one cat is having bowel issues.  In that case, please bring in a sample from that specific cat.  After the initial fecal sample check, the doctors recommend fecal checks at your pets yearly physical.

In the Exam Room:

In the exam room, a Room Assistant will gather some brief information before having a Licensed Veterinary Technician come in to chat with you.  The Tech will gather more information regarding the pet's health and go over which information you'd like to discuss with the Doctor. Once the Doctor enters the exam room, you are welcome to address any questions or concerns regarding your pet.  This may include vaccinations, blood work, or further testing. 

Once the exam is complete, the Tech or Doctor will walk to you the Reception Counter to be invoiced out. 

Once a year, you should take your pet in for a check-up.  This will include a full physical exam.  Our doctors on staff will check the health of your pet from head to tail, as well as discussing flea, tick and heartworm prevention, and monitoring blood work.

Medical History:

For any new pets, it is extremely important we receive their medical history BEFORE the first visit.  When making the initial appointment, the CSR will ask for the name of your previous vet in order to have that information sent over.  If your pet is from a breeder, you can email us a snap shot of the records when you pick up the pet.  If you live nearby, you are welcome to stop in the clinic to give us a copy.  Whichever way you choose, as long as we have a chance to review the records before your appointment, we will be happy!  It's best to keep a journal of your pet's health throughout his or her life, including behavioral shifts.  If you have any additional information such as this, share it with our team.  If not, let us know everything that you think will be important.

In some circumstances, you may be referred to a specialist who has advanced expertise in areas such as internal medicine or surgery.