When arriving at our clinic, please check in at the front counter. A Customer Service Rep will confirm your name, your pet's name, reason for the visit and if you brought any samples to be tested. For everyone's safety, we ask that all pets either be on a short leash or in a carrier when entering the clinic. For your convenience, we have a few spare leashes hanging just inside of the main doors which you are welcome to use. If you need to borrow a cat carrier, please ask at the front desk, we sometimes have an extra one available for you to transport your pet from the car to the building.
If you are new to our clinic, we will ask that you fill out a Contact Information sheet to add to your file. Once you are checked in, please relax in the lobby until a Room Assistant calls you back into an exam room. Right before going into the exam room, we will get a current weight on your pet. The scale is situated to the right of the lobby and your pet can easily walk onto it. To get an accurate read on the scale, your pet can stand or sit as long as they stay still and there is no tension on their leash. At anytime in the future you'd like to weigh you pet, you are more than welcome to bring he or she in to sit on the scale. Just let us know the current weight so we can add the amount to your pet's file! For smaller dogs or cats, we will get a weight on your pet using a "baby scale" in the exam room.
Regarding Stool Samples:
All new RRAC patients (no matter their age) should bring in a stool sample to be tested for intestinal parasites. This sample should be less than 12 hours old and we only need a "Chihuahua-sized" amount, no matter the size of your dog! You are welcome to put it in a plastic zip bag or old container. For cats, since they share a litter box, it's okay to bring in one sample for multiple cats UNLESS one cat is having bowel issues. In that case, please bring in a sample from that specific cat. After the initial stool sample check, the doctors recommend fecal checks your pets yearly physical.
In the exam room, a Room Assistant will gather some brief information before having a Licensed Veterinary Technician come in to chat with you. The Tech will gather more information regarding the pet's health and go over which information you'd like to discuss with the Doctor. Once the Doctor enter's the exam room, you are welcome to address any questions or concerns regarding your pet. This may include vaccinations, blood work, or further testing.
Once the exam is complete, the Tech or Doctor will walk to you the Reception Counter to be invoiced out.
Once a year, you should take your pet in for a check-up. This will include a full physical exam. Our doctors on staff will check the health of your pet from head to tail, and you will be very happy you came to Robbins Road Animal Clinic for service.
Bring in any medical history you have of your pet when you come to our vet clinic. It's best to keep a journal of your pet's health throughout his or her life, including behavioral shifts. If you have something like this, share it with our team. If not, let us know everything that you think will be important. Our doctors can still work with whatever information you have.
In some circumstances, you may be referred to a specialist who has advanced expertise in areas such as internal medicine or surgery.