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Robbins Road Animal Clinic – Customer Service Representative (CSR),  Full-Time

Animal Loving Customer Service Representative Wanted!  If great benefits like a competitive wage, health & dental insurance,  matching Simple IRA, Paid Time Off,  and a uniform allowance are important to you then this is where you need to be.


Position Overview –

The purpose of this position is to provide outstanding client service. The Customer Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.

The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions.

Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients.

Empathizes with clients and remains compassionate, well-mannered and remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.


Primary Responsibilities

Telephone Communication

Client Relations

Hospitality

Appointment Scheduling

Computer Use and Maintenance

Recordkeeping and Filing

Patient Admittance and Discharge

Cash Handling

Hours of Operation

Monday

8:30 AM - 12:30 PM

1:30 PM - 5:30 PM

Surgery Check-In is at 8:00am.

Tuesday

8:30 AM - 12:30 PM

1:30 PM - 5:30 pm

Surgery Check-In is at 8:00am.

Wednesday

8:30 AM - 12:30 PM

1:30 PM - 5:30 PM

No Surgeries on Wednesdays.

Thursday

8:30 AM - 12:30 PM

1:30 PM - 5:30 PM

Surgery Check-In is at 8:00am.

Friday

8:30 AM - 12:30 PM

1:30 PM - 5:30 PM

Surgery Check-In is at 8:00am.

Saturday

8:30 AM - 1:00 PM

No Surgeries on Saturdays.

Sunday

Closed

Monday
8:30 AM - 12:30 PM 1:30 PM - 5:30 PM Surgery Check-In is at 8:00am.
Tuesday
8:30 AM - 12:30 PM 1:30 PM - 5:30 pm Surgery Check-In is at 8:00am.
Wednesday
8:30 AM - 12:30 PM 1:30 PM - 5:30 PM No Surgeries on Wednesdays.
Thursday
8:30 AM - 12:30 PM 1:30 PM - 5:30 PM Surgery Check-In is at 8:00am.
Friday
8:30 AM - 12:30 PM 1:30 PM - 5:30 PM Surgery Check-In is at 8:00am.
Saturday
8:30 AM - 1:00 PM No Surgeries on Saturdays.
Sunday
Closed

Robbins Road Animal Clinic