Appointment Request

PART-TIME CUSTOMER SERVICE REPRESENTATIVE

We are looking for a customer-oriented service representative that is also a animal lover! A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

COVID-19 considerations:
We currently offer curbside service to all clients. This will be modified to allow clients back into the clinic once local government and health department agencies expand guidelines.


Hours of Operation

Monday

8:30 AM - 12:30 PM

1:30 PM - 5:30 PM

Surgery Check-In is at 8:00am.

Tuesday

8:30 AM - 12:30 PM

1:30 PM - 5:30 pm

Surgery Check-In is at 8:00am.

Wednesday

8:00 AM - 12:30 PM

1:30 PM - 5:30 PM

No Surgeries on Wednesdays.

Thursday

8:30 AM - 12:30 PM

1:30 PM - 5:30 PM

Surgery Check-In is at 8:00am.

Friday

8:30 AM - 12:30 PM

1:30 PM - 5:30 PM

Surgery Check-In is at 8:00am.

Saturday

8:00 AM - 1:00 PM

No Surgeries on Saturdays.

Sunday

Closed

Monday
8:30 AM - 12:30 PM 1:30 PM - 5:30 PM Surgery Check-In is at 8:00am.
Tuesday
8:30 AM - 12:30 PM 1:30 PM - 5:30 pm Surgery Check-In is at 8:00am.
Wednesday
8:00 AM - 12:30 PM 1:30 PM - 5:30 PM No Surgeries on Wednesdays.
Thursday
8:30 AM - 12:30 PM 1:30 PM - 5:30 PM Surgery Check-In is at 8:00am.
Friday
8:30 AM - 12:30 PM 1:30 PM - 5:30 PM Surgery Check-In is at 8:00am.
Saturday
8:00 AM - 1:00 PM No Surgeries on Saturdays.
Sunday
Closed

Robbins Road Animal Clinic

Contact Us

We look forward to hearing from you